🔧 Apple World Trade Center

Unacceptable service in the World Trade Center Apple Store. First they sold me an apple watch that was proven to be defective and started calling the emergency call in the middle of the night scaring me while I was asleep, then the genius team refused to replace it although I am covered by the warranty, then after I pushed back they finally accepted to replace it and told me to come pick it up within two days and when I went to pick it up they told me that they had made a mistake and that I should come back next week. Zero accountability, bad manners and the only thing they should be called geniuses for are the outrageous excuses they find to cover their inability to help a client.

Inconsistent/odd energy from the staff at this location. I came in to have help setting up my new MacBook Air and get assistance with an old one. I walked in the first level and approached a staff member to ask where to go for my appointment. She seemed confused as to why I was walking up to her, then proceeded to look me up and down with a tone of suspicion as she directed me where to go. Maybe it’s because I was carrying my laptops in a backpack? The employees upstairs were more friendly. Anyways, when they began my appointment a staff named Art helped me. Although his service was friendly, he was helping several other customers at the same time as me and his attention was divided throughout my set up process. He also didn’t know what one of the apps does on my new laptop. I asked him to ask someone please and he did but I felt during the session that I was slightly burdening. I asked about another app and he said “no one really uses that.” Okay? He did apologize and I don’t think it’s his fault he was assigned several customers at once, but it left a less than desirable impression as a customer who was excited to learn about my new device.

I visited the Apple Store with a heavy heart for, my iphone SE was working fine except for the fact that it had no space left. I loved everything about my old phone- the size, the grip, the capabilities. It was a nice, simple elegant phone. I really didn’t want these newer larger ones. I hold onto my phones for many years. Hence I was not excited about this inevitability: the acquisition of a new phone. Fortunately I was assisted by 3 amazing human beings who took the time (a lot of time) to empathize, hear me and help me navigate this new road. Riyan spent a lot of time helping me through an otherwise anxiety-ridden experience (theres so much information here and it can be overwhelming), after he helped me Kevin D stepped and also was immensely kind and tried to help guide me through potential payment options and finally Christopher G ensured that I had everything I needed on my new phone and felt comfortable enough to be on my way. Im an old soul- Im not super keen on new technologies so these types of experiences can be daunting. I had been planning this trip to the Apple Store for 5 months and only just went in. Thanks to Riyan, Kevin D and Christopher G I left feeling pretty great and also excited to explore this new device. Many many thanks for your kindness and your time 💜🙏🏽

This store is very spacious and has a wide variety of products, including phone cases, charging cables, and phone stands. If you want to try out Apple products, I highly recommend visiting this store because they have everything available for testing!

The Apple store offers a unique shopping experience, with a large space and a pleasant atmosphere that invites you to explore the latest products and technologies of the brand. From the minimalist design to the orderly arrangement of the products, everything is carefully thought out to create a smooth and hassle-free shopping experience. However, my experience in the Apple store was somewhat mixed. Despite the welcoming atmosphere, at one point I felt uncomfortable and stressed. It seemed as if some of the workers had a suspicious attitude towards me, as if they suspected that I could try to steal something. This feeling was disconcerting and disturbed my enjoyment of the shopping experience. However, once I made my purchase, the attitude of the employees changed drastically. Suddenly, they were friendly and helpful, as if the mere action of buying something validated my presence in the store. This abrupt transition in staff behavior was disconcerting and made me question whether my initial perception had been accurate. In general, the Apple store offers a pleasant environment to buy and explore innovative products, but my experience was tarnished by a moment of discomfort and perception of unequal treatment by the staff. It is important that all stores maintain a cozy and unprejudiced atmosphere for all their customers, regardless of their appearance or behavior.